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Assertive Communication Which is better than Passive communication

Audrey Halpern is Keynote Speaker at Ijona Skills. She is assists employees in achieving their goals through the use of highly interactive participant-centered training methods which maximize outcomes. Audrey Halpern has had an exemplary 20+yr training facilitation/learning and development career, developing custom soft skills employee programs and on-boarding. Her background in human resources, instructional design and sales makes for effective workshop design. Her creative and engaging delivery sprinkled with impactful activities. Industries include: | Advertising / Direct Mail | Financial |........

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Overview

It sounds obvious and it is obvious; if you do not want to do something, just say 'No'. However, you may find 'No' to be the hardest word to say. This is generally due to a fear of the response you might receive. Contrary to what you may think, when you exercise that right appropriately, people become more respectful of you and your time. In the long run, learning to say 'No' helps you to avoid conflict, set boundaries and reduce stress.

Why should you attend?

There are going to be times when you find yourself having to say "no" to your boss.

It's incredibly normal to feel uncomfortable saying 'no' to a boss, supervisor or client, but there are ways to turn someone down while still maintaining a healthy and respectful relationship. The secret lies largely in giving positive, constructive reasons for responding in the negative. This webinar will give you the techniques to be more assertive.

Areas Covered in the Session:

  • Assertive behaviors that are non aggressive
  • Techniques to be able to confidently say No to your boss, clients, co-workers
  • Situations where saying " no" is appropriate
  • Responses for Situations like not enough time, other commitments
  • Use of " I " statements-
  • Language to use when saying "no"

Who can Benefit:

  • Managers 
  • Supervisors
  • Employees who are looking to build career skills
Webinar Id: ISSAH018

Duration: 60 mins

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