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Helping Managers/Supervisors Become More Effective Communicators

Mark Gorkin, MSW, LICSW, "The Stress Doc", a nationally acclaimed speaker, writer, and "Psychohumorist", is a former psychotherapist and Stress Violence Prevention Consultant for the U.S. Postal Service. The Doc is a Trauma Debriefing and Critical Incident Consultant for variety of organizations, including the national post-earthquake, Nepali Behavioral Health & Wellness Initiative. He has led numerous transformative -- silo-breaking and communications bridge-building -- Pre-Deployment Stress Resilience-Humor-Team Building Retreats for US Army Senior Officers and Sergeants. From a Ft. Hood Bri........

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This Webinar qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM.
This Lecture contains 1 credit.


We live in a wired, 24/7 world that's often cycling between "do more with less" or "lean-and-MEAN" reorganizing and ever faster upgrading while demanding higher levels of transparency and accountability. And these days, especially, it can feel like we are spinning scarily out of control. Hey, today it's less a matter of "downsizing" or "rightsizing" than it is of sheer "frightsizing!" Not surprisingly, managing morale and uncertainty, while maintaining high performance along with productive team communication and cooperation is on the mind of every effective leader, manager and supervisor. And of course, this is especially vital when companies and organizations are undergoing significant transition or are grappling with challenging operational, policy and budgetary issues.

Have no fear...Mark Gorkin, the "Stress Doc TM is here with his dynamic and interactive, inspiring and FUN-filled presentation and small group/team-building exercises.

Learn concepts and models, tips and problem-solving exercises for both controlling stress and communicating understanding and objective optimism, especially during times of change. Discover the Stress Doc's CPRS Method for truly engaging, connecting and winning over employees. Gain "empathically assertive" tools and techniques for managing anger and defusing self-defeating conflict or disarming dysfunctional power struggles with a variety of difficult personalities. Let the author of the books Practice Safe Stress and The Four Faces of Anger guide you in the process of channeling transitional stress and tension into individual and team hardiness. You and your team, department or division will transform frustration into safe sharing, cooperative action and playful and high performing teamwork.

Why should you attend?

This webinar is for all supervisors and managers, and future leaders, who want to learn the foundations of respectful and engaging communication,especially in challenging times. Participants will recognize how stress impacts the communication patterns of all levels of employees. Managers have to operate in a world that's always on and often distracting. Asking good questions, strengthening one's listening skills, acknowledging feedback, and learning to replace Blaming "You" Messages with Assertive "I" Messages become critical motivation and engagement tools. To sustain attention, performance focus, and team morale a leader must engage the head and the heart, have a high-task and human touch perspective. He or she must know how to be "TnT - Tough & Tender," to be authentic, vulnerable, and fearless. This program is also for those desiring tools and techniques for being authentic, high impact-communicators whether one-on-one, at a team or all-hands meeting, in a boardroom or at a conference.

Areas Covered in the Session:

  • Discover How Transitional Stress Impacts Manager Empathy and Communication Skills
  • Recognize the "Eight 'F's of Loss and Change": Psychosocial Dynamics and Exercise
  • Learn the CPRS Method of Active Listening and Empathic Engagement
  • Practice the Difference between Assertive "I" and Blaming "You" Messages
  • Discover an IDEAL Method for Constructive Confrontation
  • Learn to Transform Self-Defeating Power Struggles into Trust-Building Encounters
  • Discover the Thomas-Kilmann Styles Inventory
  • Structures and Strategies for Facilitating "Helmet's Off" Teaming

Who can Benefit:

This webinar is for anyone who wants to be a more engaging and effective high-impact communicator - as a listener, questioner, and deliver of Hi-Tech and Human Touch messages - in any professional and personal arena. The webinar provides "hands on" engagement tools, techniques and strategies for all levels of formal and informal leaders. This program is for the professional who wants to be a role model and inspiring example for others.

Webinar Id: ISSMG0012

Duration: 60 mins

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