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Helping Managers/Supervisors Become More Effective Communicators: Effectively Engaging Employees in Times of Change and Uncertainty

Mark Gorkin, MSW, LICSW, "The Stress Doc", a nationally acclaimed speaker, writer, and "Psychohumorist", is a former psychotherapist and Stress Violence Prevention Consultant for the U.S. Postal Service. The Doc is a Trauma Debriefing and Critical Incident Consultant for variety of organizations, including the national post-earthquake, Nepali Behavioral Health & Wellness Initiative. He has led numerous transformative -- silo-breaking and communications bridge-building -- Pre-Deployment Stress Resilience-Humor-Team Building Retreats for US Army Senior Officers and Sergeants. From a Ft. Hood Br........

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Overview

We live in a wired, 24\7 world that's often cycling between "doing more with less" or "lean-and-MEAN" reorganizing and ever faster upgrading while demanding higher levels of transparency and accountability. And these days, especially, it can feel like we are spinning scarily out of control. Hey, today it's less a matter of "downsizing" or "rightsizing" than it is of sheer "frightsizing!" Not surprisingly, managing morale and uncertainty, while maintaining high performance along with productive team communication and cooperation is on the mind of every effective leader, manager, and supervisor. And of course, this is especially vital when companies and organizations are undergoing significant transition or are grappling with challenging operational, policy and budgetary issues.

Have no fear...Mark Gorkin, the "Stress Doc"  is here with his dynamic and interactive, inspiring and FUN-filled presentation and small group/team-building exercises.

Learn concepts and models, tips and problem-solving exercises for both controlling stress and communicating understanding and objective optimism, especially during times of change. Discover the Stress Doc's CPRS Method for truly engaging, connecting and winning over employees. Gain "empathically assertive" tools and techniques for managing anger and defusing self-defeating conflict or disarming dysfunctional power struggles with a variety of difficult personalities. Let the author of the books Practice Safe Stress and The Four Faces of Anger guide you in the process of channeling transitional stress and tension into individual and team hardiness. You and your team, department or division will transform frustration into safe sharing, cooperative action, and playful and high performing teamwork.

Why should you attend?

In times of loss and change, for example, the recent US Govt. shutdown, employees whether they have been furloughed or they were working, are still facing difficult emotions, including fear of being next, can this happen again, and the anger for being used in power struggles, etc. This webinar is for any leader who wants to understand the psychological dynamics of loss and change, and how to effectively and efficiently engage with employees dealing with the inevitable stress and conflict that arises in this vulnerable environment. In addition to gaining personal and interpersonal skills, you will also take home team building structures and strategies for improving communication, commitment, and team coordination.

Areas Covered in the Session:

  • Dynamics of Change and Uncertainty: Quadruple "A" of Responsibility & Resiliency
  • Vital Lesson of the Four "R"s and Why Is It So Hard to "Let Go" - From Habit to Humility
  • 8 "F"s for Managing Loss and Change
  • Disarming Self-Defeating Power Struggles and Defusing Critical Aggressors
  • Difference between Assertive "I" and Blaming "You" Messages
  • Discover an IDEAL Method for Constructive Confrontation
  • KISS, MISS and CPRS Method of Active Listening and Empathic Engagement
  • First Break All the Rules: Twelve Keys to a Strong Workplace
  • Inspiring & Interactive Leadership: Structures for Team Resilience & Collaboration

Who can Benefit:

It is useful for:
  1. All the individuals, teams, managers and supervisors.
  2. All the decision makers 
  3. CXOs, Partners
  4. President and Vice president
As a whole benefit when you have a high task and human touch communicators, especially in a time of change and uncertainty.  Appropriately engaging with feelings of anger, loss and, even, mistrust is critical.  These head and heart communicators not only know how to dynamically present ideas but, most important, encourage diverse and collaborative - "Helmet's Off"- engagement and problem-solving.  Systems become more creative and interactive communities when leaders know how to turn danger of losing the familiar into a new opportunity.

Webinar Id: ISMG0010

Duration: 60 mins

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