Pamela Jett is a keynote speaker at Ijona Skills and she is an internationally recognized presenter and author on developing leadership skills and improving workplace relationships. Her background includes: Working with clientele ranging from the high-tech sector and manufacturing to women's groups and government agencies. Serving clients such as Lockheed Martin, Allstate Insurance, Sony, The United Way, NASA, Waste Management plus many other notable organizations. Developing several learning programs including Communicate with Confidence, Credibility and Influence and Mind Your Own Business: ........
Get past the drama of difficult people and on with the business of being productive. Imagine how you and your organization would profit - literally - if team members could deal more effectively with difficult people. Imagine: no more productivity killing feuds between coworkers and departments. No more time-wasting conversations with demanding customers. Put an end to unproductive conflict that spirals out of control and damages relationships. Pamela Jett's remarkable communication tools give you the power to deal with even the most difficult people with tact and finesse.
Why should you attend?
Take the guesswork out of challenging communication situations and master remarkable communication techniques to reap the rewards of better relationships, better customer service, increased employee satisfaction, and retention.
Areas Covered in the Session:
- Master tools to stay calm, cool, and productive in emotionally charged situations.
- Discover the #1 reason difficult people are difficult and what to do about it.
- Know specifically what to do and say to counteract typical tactics difficult people use.
- Learn powerful communication techniques to diffuse anger and calm people down.
- Enhance your ability to handle multiple demands and pressures without losing your composure.
- Learn why "goat hiding" is a must-have skill set and how to use it for success.
- Discover the most powerful and productive things to say when others lose their cool, and what not to say.
Who can Benefit:
- Front-line staff