For full functionality of this site it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser.

How leaders can create a culture of everyday civility that means business.

Dr. Mitchell Kusy, a 2005 Fulbright Scholar in Organization Development, is a full professor in the Graduate School of Leadership & Change at Antioch University in Yellow Springs, Ohio, with campuses in Los Angeles and Santa Barbara, California; Keene, New Hampshire; and Seattle, Washington. A registered organization development consultant, Mitch has consulted with hundreds of organizations nationally and internationally; he has been a keynote speaker around the globe. Mitch has helped create organizational communities of respectful engagement, facilitated large-scale systems to successful cha........

Read More


In this webinar, Dr. Mitchell Kusy shares with leaders the top strategies for creating a culture of everyday civility that impacts personal well-being, team performance, and your organization's bottom line. Before embarking on this journey, he shares his latest research and benchmarks associated with everyday civility cultures-and their nemesis: toxic personalities!

Toxic individuals shame, manipulate, and belittle in public and private as their modus operandi. Leaders often feel the angst they cause, but are often unaware of how prevalent they are or how much they cost-in terms of money and team performance. "They are often known as narcissists, bullies, and clever chameleons who knock down, but kiss up," said Dr. Mitch Kusy, author of his newly released book, Why I Don't Work Here Anymore: A Leader's Guide to Offset the Financial and Emotional Costs of Toxic Employees.

Dr. Kusy, with colleague Dr. Elizabeth Holloway, conducted their landmark 3-year national study of over 400 individuals on what makes toxic people tick, how to successfully handle their disruptive behaviors, and how to design cultures of everyday civility. Dr. Kusy recommends that leaders first determine the financial cost of uncivil cultures through his heavily researched Toxic Cost Worksheet. This will help leaders drive a "stake in the ground" that something should be done now because it impacts the success of the organization. Through his Toxic Cost Worksheet, the financial impact will be up to 6% of total compensation costs throughout your entire organization!

Once leaders understand the significant financial impact of toxic individuals, they will be well on their way to understanding how to create cultures of everyday civility in four ways:
  • Integrating values into performance management through innovative, concrete, and strategic ways-so that no one gets away with uncivil behavior
  • Designing no-cost recruiting methods, which provides successful screens to reduce the probability of hiring a toxic person in the first place
  • Engaging a standardized team assessment instrument to evaluate team member performance
  • Identifying how to give effective feedback to toxic individuals, resulting in positive behavior changes.
This webinar further helps leaders separate performance problems from toxic behavior problems. They are different and need to be treated differently. Giving feedback to a toxic person is one of the most painful forms of feedback. Why? For three reasons. First, toxic people are often clueless about the impact of their actions on others. Second, leaders stumble over how to give feedback because it's not as cut and dry as performance problems. Third, leaders often don't understand the subtle differences in giving feedback to a toxic peer, a toxic direct report, and a toxic boss. This webinar shares all three perspectives such that leaders will be well-poised to provide feedback in the most successful light-all formed from the extensive research and evidence-based practices of Dr. Kusy.

Why should you attend?

If you are interested in either dealing with a toxic person now or if you wish to begin changing how your organization deals with them, this webinar is for you!

Areas Covered in the Session:

  • Coach toxic personalities in the most effective ways to give them feedback.
  • Deal more effectively with the 94% of employees who have reported they have worked with a toxic person in the past 5 years.
  • Use a simple assessment tool to understand team climate, as 87% reported that team climate worsened as a result of a toxic person.
  • Avoid hiring toxic people with a simple, concrete, and no-cost method.
  • Calculate the financial cost of toxic individuals in your organization.
  • Revise traditional performance management into one that positions values of everyday civility into concrete behaviors.

Who can Benefit:

  • Leadership coaches
  • Organization development practitioners
  • Talent development professionals
  • Human resource leaders

Webinar Id: ISSMK003

Duration: 90 mins

No reviews yet!!


Refund Policy

Webinars of Dr. Mitchell Kusy
How leaders can create a culture of everyda...
Presenter: Dr. Mitchell Kusy

View Anytime
Price: $167
Status: Archived

How managers can erode toxic behaviors, imp...
Presenter: Dr. Mitchell Kusy

View Anytime
Price: $167
Status: Archived

Webinars of Risk Management
Stress Resilience, Passion Power, and Team ...
Presenter: Mark Gorkin

View Anytime
Price: $167
Status: Archived

Building a Quality Improvement Team Organiz...
Presenter: Dr.John Ryan

View Anytime
Price: $167
Status: Archived