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Assertive communication which is better than supportive communication

Audrey Halpern is Keynote Speaker at Ijona Skills. She is assists employees in achieving their goals through the use of highly interactive participant-centered training methods which maximize outcomes. Audrey Halpern has had an exemplary 20+yr training facilitation/learning and development career, developing custom soft skills employee programs and on-boarding. Her background in human resources, instructional design and sales makes for effective workshop design. Her creative and engaging delivery is sprinkled with impactful activities. Industries include: | Advertising / Direct Mail | Financia........

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Overview

Everyone wants to feel acknowledged and empowered.Being assertive in the workplace is a frequently misunderstood concept as there are many of us who confuse assertiveness with being aggressive and domineering. Assertiveness is a skill regularly referred to in social and communication skills training.
Being assertive means being able to stand up for your own or other people's rights in a calm and positive way, without being either aggressive, or passively accepting 'wrong' and are able to get their point across without upsetting others, or becoming upset.

Why should you attend?

Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest and direct way. Assertive communication techniques Everyone has the right to be his/her best and to act in her/his own best interest.

Areas Covered in the Session:

  • Different Communication Styles- Passive/Aggressive/Assertive
  • Reasons why people are NOT assertive
  • What Does Assertive Communication sound like
  • How can you be more assertive at work - tips and techniques
  • How to Say "No" to your Boss and still maintain credibility
  • When can you be assertive

Who can Benefit:

Any and all professionals as well as all technical and IT professionals who need to develop the interpersonal and communication skills necessary to effectively convey their knowledge to those around them.

Webinar Id: ISSAH013

Duration: 60 mins

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