Measuring and understanding cognitive overload and human error

Dr. Ginette M. Collazo

Dr. Ginette M. Collazo is a Keynote Speaker at Ijona Skills. She established Ginette M. Collazo, LLC nine years ago. It's a USA based boutique consulting type that provides services in very specialized areas. Dr. Collazo is one of the few Human Error Reduction Experts in the world. Her firm created a methodology for human error investigations, root cause determination, CA-PA development, and effectiveness, and it has been implemented around the world. Ginette has also applied the methodology in complex scenarios and disasters, like the BP oil spill, offshore drilling, Navy, Chevron explosion i........

Overview

Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented. Human errors start at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is important to understand human behavior and the psychology of error as well as understand exactly where the instructions weaknesses are, so procedures can be human engineered, improved and/or fixed.
This webinar offers practical approaches to address writing rules to reduce the likelihood of procedures.

Why should you attend?

Learn the Human Factors (20% Individual Performance).
Learn the questions and possible answers.
How to assess the areas.
How to collect the responses.
How to analyze the responses and determine the cognition levels.
How to report the level of risk for Human Errors

Areas Covered in the Session:

Definitions
Human Error Categories
Human limitations related to cognition
Cognitive Load Categories that affect memory, attention and decision making.
How to prepare the floor assessment
What to look for when doing the assessment
How to present results
How to present recommendations

Who can Benefit:

GMP regulated industries but also ANY type of industry that wants to reduce human error.
QA/QC directors and managers
Process improvement/excellence professionals
Training directors and managers
Plant engineering
Compliance officers
Regulatory professionals
Executive management
Manufacturing operations directors
Human factors professionals