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Predictive Warranty & Reduction Using Paynter Charts

Jd Marhevko is currently the VP of Quality, Lean and EHS for Accuride Corporation. Four (4) Accuride sites have won the prestigious Manufacturing Excellence Award (in 2014-2016). She has been involved in Operations and Lean/Six Sigma efforts for almost 30 years across a variety of industries. Jd is an ASQ Fellow. In 2016, Jd was awarded both the Shainin Medal and honored as one of the top 100 Women in Manufacturing by Washington DC's Manufacturing Institute. With ASQ she also holds the CMQ/OE, CQE, CSSBB and is a ASQ Certified Trainer for a variety of Quality Tools. She is an MBB and has held ........

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Overview

This is a high-level demonstration session on how to develop and create a Paynter Chart for predictive warranty management and then process improvement. Paynters look at symptoms based on real time vs time of return. Attendees will review representative return data, see the construction of a sample Paynter and then review the predictive analysis. Successful examples will be shared. Attendees will observe a model that they can apply to their own organizations while learning how to mitigate business cost exposure.

Why should you attend?

Quality practitioners must understand how their VOC field return information can be leveraged to aid them in proactively mitigating risk when something goes wrong. Utilizing Paynter charts enables a quality team to construct a story of cause and effect and general risk. Paynters are an easier and "not overly statistical" method that quality personnel can use to show customers predictive field results. Participants will observe a practical sample which they can literally apply on their next business day.

Areas Covered in the Session:

  • What's a Paynter: A review of a basic Paynter chart format utilizing Excel and reviewing stack graph behavior. 
  • Understanding about TOM (Time of Manufacture) is key to effectively leveraging predictive analysis. (Leveraging TOM, understanding the time lag difference from production release to product return is key to developing an effective Paynter and determining business and consumer risk. Conference participants will discuss pro/con factors of how to present warranty trends to their management. 
  • It's Already Been Shipped! A high level review of how to determine basic indicators for product containment, levels of internal/external communication of an issue, cost planning and mitigation for managing identified concerns
  • Improving the Results. There are generally three causes for product to fail prematurely: It was produced improperly, there is a supply chain issue with the materials or it was not designed robustly enough. The audience will review options of how to take their Paynter observations and drive the information back into the business for customer satisfaction and product/process improvement.

Who can Benefit:

Those responsible for quality, warranty, product, process and design engineering.

Webinar Id: CIFJDM01

Duration: 60 mins

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