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Enhance Your Communication: Aligned Assertive communication

Rebecca Staton-Reinstein is Keynote Speaker at Ijona Skills. Clients get bottom- and top-line results from our mentoring emphasizing all aspects of strategic planning and leadership; leadership, management, and team development, and implementing plans and organizational change Internationally recognized strategic planning and leadership expert; president of Advantage Leadership, Inc.; Ph.D., organizational development Author: Success Planning: A "How-To" Guide for Strategic Planning; Success Planning for Nonprofits; Evidence-Based Strategic Planning; Conventional Wisdom: How Today's Leaders Pl........

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Overview

We've seen it (and participated in it) many times: We're discussing something important and suddenly people are getting excited, raising voices, dropping out or going at it aggressively. Any hope of a solution disappears. People dig in, quit listening, and slug it out verbally. What's happening? How do we prevent these damaging exchanges? Conflict is a natural part of communication especially during change. As you work with others, conflict arises because people care about results and want to influence them. Conflict is neither to be feared nor avoided. Our job is to manage conflict in a productive, proactive way, resolve conflict where possible, and create a resolution everyone commits to carrying out. None of us meets this challenge every time. Learn fundamental communication approaches to transform destructive conflict into constructive conflict resolution.

Why should you attend?

  • Prevent destructive conflict through Aligned Assertive communication
  • Master communication approaches that move people into exploring alternatives
  • Facilitate difficult discussions, conversations, and interactions effectively
  • Intervene when conflict deteriorates into confrontation, confusion, and acrimony.

Areas Covered in the Session:

  • What are the origins of destructive conflict in humans?
  • Understanding the role of the fight or flight mechanism in communication
  • Transforming aggression into assertion and passivity into aligned conversation
  • The value of inclusive and conditional language
  • Avoiding the one word which derails any statement
  • Continuously improving your aligned assertive communication skills

Who can Benefit:

  • Managers at every level
  • Team leaders
  • Project Managers
  • Individual Contributors
  • Aspiring leaders

Webinar Id: ISSRS006

Duration: 90 mins

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