Rebecca Staton-Reinstein, Ph.D. is the keynote speaker at Ijona Skills and President of Advantage Leadership, Inc., works with leaders around the world who want to increase bottom-line results while engaging employees and delighting customers. Organization benefits from my expertise in strategic leadership, planning, & culture change as a manager and leader in the public, private, & non-profit sectors. As a consultant, with clients around the world, she works with you to increase your bottom-line results through engaged employees & delighted customers. We craft customized solutions to the orga........Read More
We've seen it (and participated in it) many times: We're discussing something important and suddenly people are getting excited, raising voices, dropping out or going at it aggressively. Any hope of a solution disappears. People dig in, quit listening, and slug it out verbally. What's happening? How do we prevent these damaging exchanges? Conflict is a natural part of communication especially during change. As you work with others, conflict arises because people care about results and want to influence them. Conflict is neither to be feared nor avoided. Our job is to manage conflict in a productive, proactive way, resolve conflict where possible, and create a resolution everyone commits to carrying out. None of us meets this challenge every time. Learn fundamental communication approaches to transform destructive conflict into constructive conflict resolution.
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