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How to write Error-Free procedures

Dr. Ginette M. Collazo is a Keynote Speaker at Ijona Skills. She established Ginette M. Collazo, LLC nine years ago. It's a USA based boutique consulting type that provides services in very specialized areas. Dr. Collazo is one of the few Human Error Reduction Experts in the world. Her firm created a methodology for human error investigations, root cause determination, CA-PA development, and effectiveness, and it has been implemented around the world. Ginette has also applied the methodology in complex scenarios and disasters, like the BP oil spill, offshore drilling, Navy, Chevron explosion i........

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Overview

Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is ess........

Why should you attend?

Procedures are essential for both execution and audits. These should be written for users without missing relevant information for regulators. Usually, procedures have weaknesses that harm productivity, quality, and regulatory standing. We will discuss from content development to formats designed for human error reduction due to procedures.

Areas Covered in the Session:

  • SOP writing outline
  • Content development
  • The rationale for procedure use
  • Regulatory compliance background 
  • Universal purpose of procedures
  • The Human Perspective
  • Human Error as a root cause 
  • The thinking and reading process
  • Common mistakes and causes
  • How to create and maintain a procedure
  • Goals of a procedure
  • Good Procedure Writing practices (Terminology, Formats, layouts, mixed cases, steps content, familiar words,references, branching, conditional steps, the use of ?Precautions", "Warnings" and "Cautions,"
  • Procedure styles
  • Use of electronic information networks for procedure access.

Who can Benefit:

  • QA/QC directors and managers 
  • Process improvement/excellence professionals 
  • Training leaders and managers 
  • Plant engineering
  • Compliance officers 
  • Regulatory professionals 
  • Executive management
  • Manufacturing operations directors 
  • Human factors professionals

Webinar Id: ISSGC002

Duration: 90 mins

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How to write error-free procedures
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