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Performance Reviews: a step-by-step Process for Conducting them Meaningfully and Effectively

Chris Devany is a founder and president of Pinnacle Performance Improvement Worldwide, a firm that focuses on management and organization development. Pinnacle's clients include such organizations as Visa International, the Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, Microsoft, U.S. Patent and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries. H........

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One of the most critical areas of employee relationships--and one of the biggest challenges management faces today--is conducting effective performance appraisals and determining appropriate merit increases. Learn to give performance appraisals that help motivate employees to achieve goals and increase their value to the organization. 
Since both managers and employees often view performance appraisals with anxiety, attention is given to preparing for and conducting performance discussions that are objective, complete and defensible. You'll also share experiences and participate in various exercises with other participants to better understand how to obtain the best possible performance from employees.

Why should you attend?

  • How to conduct motivational and directional performance appraisal reviews
  • Planning the review
  • Managing the review process
  • Subtle ways to keep sensitive employees from having their feelings hurt
  • How to suggest an improvement in an employee's performance in a way that boosts an employee's spirits 
  • Why employees sometimes fear reviews
  • Ways to increase standards of performance

Areas Covered in the Session:

  • State of the Art Practices in Performance Reviews 
    • Why annual reviews are not adequate 
    • Staff involvement and ownership through self-appraisal and dialogue
  • Traps to Avoid in the Performance Appraisal Process 
  • Developing Performance Measures 
    • Using behavioral terms 
    • Defining levels of performance 
  • Collecting Information About Performance 
    • Establishing a record-keeping system 
    • Making observations 
    • Encouraging staff to monitor themselves
  • Communicating the Appraisal
    • Setting the tone for a two-way discussion 
    • Evaluating and maximizing strengths 
    • Communicating about problem areas without creating defensiveness 
    • Setting mutual goals for maintaining and improving performance 
    • Using the review as an opportunity for career planning 
    • Handling resistance 
    • What to do if you reach a stalemate 
  • Following Up on the Review 
    • Monitoring performance 
  • Making informal appraisal an ongoing occurrence

Who can Benefit:

  • Executives
  • Senior managers
  • Managers at all levels 
Webinar Id: ISSCD012

Duration: 90 mins

10:00 AM PT | 01:00 PM ET


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