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Enhance Your Communication: Aligned Assertive communication

Rebecca Staton-Reinstein, Ph.D. is the President of Advantage Leadership, Inc., works with leaders around the world who want to increase bottom-line results while engaging employees and delighting customers. Organization benefits from my expertise in strategic leadership, planning, & culture change as a manager and leader in the public, private, & non-profit sectors. As a consultant, with clients around the world, she works with you to increase your bottom-line results through engaged employees & delighted customers. We craft customized solutions to the organization's complex business issues. ........

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We've seen it (and participated in it) many times: We're discussing something important and suddenly people are getting excited, raising voices, dropping out or going at it aggressively. Any hope of a solution disappears. People dig in, quit listening, and slug it out verbally. What's happening? How do we prevent these damaging exchanges? Conflict is a natural part of communication especially during change. As you work with others, conflict arises because people care about results and want to influence them. Conflict is neither to be feared nor avoided. Our job is to manage conflict in a productive, proactive way, resolve conflict where possible, and create a resolution everyone commits to carrying out. None of us meets this challenge every time. Learn fundamental communication approaches to transform destructive conflict into constructive conflict resolution.

Why should you attend?

  • Prevent destructive conflict through Aligned Assertive communication
  • Master communication approaches that move people into exploring alternatives
  • Facilitate difficult discussions, conversations, and interactions effectively
  • Intervene when conflict deteriorates into confrontation, confusion, and acrimony.

Areas Covered in the Session:

  • What are the origins of destructive conflict in humans?
  • Understanding the role of the fight or flight mechanism in communication
  • Transforming aggression into assertion and passivity into aligned conversation
  • The value of inclusive and conditional language
  • Avoiding the one word which derails any statement
  • Continuously improving your aligned assertive communication skills

Who can Benefit:

  • Managers at every level
  • Team leaders
  • Project Managers
  • Individual Contributors
  • Aspiring leaders
Webinar Id: ISSRS006

Duration: 90 mins

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