Health care organizations are becoming more competitive and more driven by patient loyalty. Patient loyalty is primarily a function of how a patient feels they were treated during the receipt of their care. It's more important than ever for medical organizations to remain in-tune with the needs and perceptions of patients as well as providing thorough customer service training to employees. This is what's going to allow medical organiza........

Are women really each other's worse enemy or is it just a myth and a stereotype? What does the research show about women's hostility to other women, sometimes called bullying, in the workplace? Bullying is a learned behavior that gets fine-tuned during our school years. Girls and women tend to bully using more subtle nuanced types of tactics that are relationship-based. Men's ways of bullying tend to be more aggressive. Is female to fem........

Learn how to avoid legal risks associated with the use of social media in the workplace and how to develop and implement effective social media policies. Most employers don't really want to know what their employees did last night, but they might find out on social media. This session will examine social media in the workplace and will address how to avoid legal risks associated with monitoring and disciplining employees for their socia........

As enterprises have been growing far and wide, often international in scope, we find ourselves as executives and managers with our talent spread farther and farther, often at dozens and hundreds of locations. How do we 'get a better handle' on all this?

What is it that employees need in order to meet our expectations for quality performance consistently? Are their expectations so different than when we, their leaders, started our careers? We expected good pay, benefits, occasional development opportunities and a word of affirmation occasionally. Do you sometimes think, "My job isn't to make them feel good about themselves? It's to get the work done" or "These young workers today need t........

We can no longer stand by and let toxic people erode patient safety, our self-esteem, and the bottom line! This webinar will help you take immediate action! This problem is so severe that Dr. Kusy's research discovered: Only 1-6% of targets of incivility ever filed complaint 94% of leaders reported working with toxic people 92% rated the severity from 7 to 10 on a 10-point scale 45% said the uncivil person lashed out 2-3 times per week ........

Understanding Emotional Intelligence can help everyone in an organization to collaborate and communicate more effectively. It will help managers and hiring managers pick the better employees. Learn the 5 components of Emotional Intelligence and the hallmarks of an emotional intelligent person. This discussion will provide people a better perspective on teams and how to manage various situations. This webinar also includes the 5 Leadersh........

This interactive webinar explains how to configure and validate a GxP compliant spreadsheet application to avoid FDA 483s. Follow the step-by-step instructions as we configure Excel for audit trails, security features, and data entry verification. Understand how to validate your application with minimal documentation. Bring your laptop and use Excel for your own needs. This session will make you a better Excel user, saving you time and ........

Trust matters. You can spend years building up the trust in you, your organization, your product and services, and lose it overnight. Discover the real power behind Trust that accelerates engagement, fosters productivity and supports your company's reputation. Trust is everything in the business world today. It is all about character and integrity and is the intangible asset that is critical to your short and long term success with your........

Whether you've been managing employees for many years or you're getting ready to manage a team, you need to understand the pay practices relevant and required for the type of employees you oversee. The two basic pay employee status types under federal and state laws are exempt and non-exempt. Beyond knowing that one type is paid a salary and the other is paid an hourly rate, what more is there to know? By the end of this course, you'll ........

Year after year, companies like Google, Johnson & Johnson, and Zappos.com are consistently listed in Fortune Magazine's 100 Best Companies To Work For. How do they do it? It's more than onsite health centers and gourmet cafeterias. It's management practices that inspire employees to contribute their best and then some. In this presentation, Larry shows how you can apply the same principles to create a great work culture for your own tea........

In this interactive session attendees will learn how to unleash the power of accountable communication to stop the blame game, banish excuses and boost productivity. A single, powerful factor separates super-achieving teams from those that throw around phrases like 'not my job' and 'nobody told me': Accountability. Humans are more creative, more responsive to challenges, and more capable of serving the needs of others when they are held........

Productivity starts at the front line. An organization's processes need to work seamlessly. But implementing the new systems to improve processes seldom goes smoothly. In fact, most major projects fail to deliver - 70% or more according to multiple research studies. What happens when productivity initiatives go off track? Most organizations go for the seemingly apparent solutions -  leadership training, improved communication, team buil........

By 2024, it is reported that about 25% of the workforce will be over the age of 55 compared to only 12% 20 years earlier. In fact, in some workplaces, employees in their 60s, 70s and in rare cases; even 80s are staying on part or full time! What does it mean when a Traditionalist sometimes referred to as the Greatest Generation or the Silent Generation or the Lost Generation is still working alongside a Gen Zer or Millennial? What is it........

Right now, while some organizations see improvement in their economic outlook, many are still facing falling revenues, restricted budgets, and reduced growth. Like past fluctuations in the economy, this downturn will eventually pass. In the meantime, those who survive, both organizationally and individually will be those who keep their spirits up and never stop looking for new ways to perform more efficiently, effectively and creatively........

PowerPoint is the basis for much of the material you use, yet it's text-heavy, dull, and boring. See how to revolutionize your presentations using visuals, diagrams, and animated sequences, with helpful how-to guides and a collection of awesome PowerPoint tricks. Steps to take: 1. Attend this session. 2. Become a PowerPoint Legend.

How do you most effectively coach toxic personalities? This may make you scratch your head because your experiences may reveal that they often get away with bad behaviors-and coaching fails. Until now! , But first it is important to understand what makes them tick. "Toxic people are often known as narcissists, bullies, and clever chameleons who knock down, but kiss up," said Dr. Mitch Kusy, author of his newly released book, Why I Don't........

How do you create a culture of accountability? Of course, this depends on whether you are talking about yourself, your team or your organization. But the principles are the same. The first step? It starts with an understanding of what accountability is and why it is important for performance. After that, you can use accountability as an incredibly powerful tool for improving the individual, team and organizational performance. In this s........

This webinar can help you understand the key elements of effective managers, and why your most successful people are not necessarily the most effective. There are a multitude of books available on the topic of managerial success. The literature discusses how to measure and predict success, its motivation, and even its pitfalls. What is the difference between success and effectiveness? In most organizations, and indeed in most human reso........