In today's world, many operations once performed by specialists are assigned to administrative professionals as 'projects.' However, few administrative professionals receive training or tools to help them manage projects efficiently and effectively. The 'project' is added to an already full schedule, major decisions have been made elsewhere, and you have no 'team' to carry out the work. As a result of this topic, administrative professi........

The way others perceive you during is important, so learning to conduct yourself in as a professional manner even when overwhelmed is significant to that impression. With that impression, the other individual makes an instant assessment about our knowledge, skills, and abilities. Outstanding administrative and front desk professionals not only have to have excellent business skills and realize that these skills sets are as important to ........

In this session, you will be provided with various tools to help you through the termination process. You will learn what you should do before termination, how to prepare for the termination meeting itself, what to say and what not to say during a termination meeting and what to tell others afterward. Learn how to use the process to minimize defend a prevent potential employee lawsuits and minimize the risk of workplace violence.

There are going to be times when you find yourself having to say "no"0 to your boss. It's incredibly normal to feel uncomfortable saying "no" to a boss, supervisor or client, but there are ways to turn someone down while still maintaining a healthy and respectful relationship. The secret lies largely in giving positive, constructive reasons for responding in the negative. This webinar will give you the techniques to be more assertive.

There are many features and functions payroll professionals can implement to improve the accuracy and efficiency of payroll production. In this comprehensive webinar, Excel expert David Ringstrom, CPA, explains mathematics for employee timesheets, date and time formatting and stamping, conditional formatting to highlight human resources (HR) requirements, password protection for sensitive payroll files and worksheets, salary information........

The dislocation experience - losing one's job, perhaps a career, grappling with uncertainty, family pressures, as well as the blow to one's identity, though no fault of one's own - is definitely a period of loss and threat. But it also can be a time of challenge and opportunity. Combined with the stress of a 24/7 world that periodically cycles out of control, folks need to circle the wagons, have the chance to understand nature's healin........

Why is it that most leaders believe they are doing a great job demonstrating to their staff how much they value them but only a small percentage of those same staff members agree? In fact, many employees suggest that their manager's silence is "deafening!" Do you have leaders who say, "I pay them well - that's how I show my appreciation" or "My job isn't to make them feel good about themselves. It's to get the work done" or "I don't hav........

Executive Assistants today are called on to perform duties well beyond the administrative. They need leadership skills to manage a wide range of executives, managers, and their complex activities. Some have a team of their own. They must be knowledgeable about the business, the strategies and goals of the organization and how ........

This training session focuses on the email aspect of Outlook. In this session you'll learn how, used in the right way, Outlook can save you time, help you to gain more control over your mailbox, improve your response time and allow you to keep up with the never-ending stream of critical actions and due dates. For most business users (and many home users too), Microsoft Outlook has become the standard application for managing emails, cal........

Becoming a leader with direct oversight of employees can be rewarding, inspiring, and challenging. By demonstrating success in your own job, you are now (or soon will be) stepping into a role of engaging and developing employees. At the same time, you're responsible for operational success, inter-departmental coordination, and key performance indicators. It can be an overwhelming step up! Most people moving into a management position fo........

SHRM CEO's recent testimony at the CA legislature echoed what the EEOC said in 2016 - culture is the key to harassment prevention, and in fact culture trumps compliance. So your training allows you to check the compliance box, but why are you stopping there? Your best defense is creating a positive culture that leaves no room for harassment, because speaking up is comfortable. That is, your best defense is inviting employees to resolve ........

We need our leaders to be effective in deploying our resources and guiding our operations to reach our goals in the most effective way. We need everyone to understand our mission and strategy so we can be sure we are all pulling together in the right direction. How well do our dashboard reporting tools support your strategic mission and goals? Are they right timed and properly designed for the users? How many reporting layers do we need........

Gender pay equity is a discussion topic relevant not only from a compliance standpoint but also from a talent management one. Employers need to hire and retain the best talent to build and grow their businesses. Looking at the employer-employee relationship from various angles means that gender pay equity is a real and relevant part of today's business practices. This course will provide you with a better understanding of the pay equity........

It's not uncommon to have limited authority to get the job done on a tight schedule. Some managers have little control over budget, schedule, or team member selection and evaluation. You can still succeed. "Position Power" comes with control of many aspects of an assignment and has a hidden paradox. When you assert that authority, "because I said so," you lose authority in the minds of subordinates! Savvy, successful leaders learn to us........

Health care organizations are becoming more competitive and more driven by patient loyalty. Patient loyalty is primarily a function of how a patient feels they were treated during the receipt of their care. It's more important than ever for medical organizations to remain in-tune with the needs and perceptions of patients as well as providing thorough customer service training to employees. This is what's going to allow medical organiza........

The EEOC requires that employers receiving a complaint, or otherwise learning of alleged harassment in the workplace, to "investigate promptly and thoroughly...take immediate and appropriate corrective action by doing whatever is necessary to end the harassment, make the victim whole by restoring lost employment benefits or opportunities, and prevent the misconduct from recurring". That's a tall order to ensure a just and fair handling ........

Whether you've been managing employees for many years or you're getting ready to manage a team, you need to understand the pay practices relevant and required for the type of employees you oversee. The two basic pay employee status types under federal and state laws are exempt and non-exempt. Beyond knowing that one type is paid a salary and the other is paid an hourly rate, what more is there to know? By the end of this course, you'll ........