Assessing team performance is a tricky thing because of the hidden dynamics that often don't easily come to the surface, even with the best of facilitation. In his research and consulting practice for over 25 years, Dr. Mitch Kusy has discovered that good facilitation is not enough! In addition to outstanding facilitation skills, Mitch has found 3 additional factors must be in place for HR to help their organizations improve team perfor........

This session shows practitioners how to develop and create a Paynter Chart for predictive warranty management. Attendees will see how to actively utilize representative return data, observe the construction of a sample Paynter and then observe the results of the predictive analysis. Successful examples will be shared. Attendees will walk away with a model that they can apply to their own organizations while learning how to mitigate busi........

Are women really each other's worse enemy or is it just a myth and a stereotype? What does the research show about women's hostility to other women, sometimes called bullying, in the workplace? Bullying is a learned behavior that gets fine-tuned during our school years. Girls and women tend to bully using more subtle nuanced types of tactics that are relationship-based. Men's ways of bullying tend to be more aggressive. Is female to fem........

Leaders and other professionals, often promoted from within their organizations based on their own experience are often ill equipped to present their expertise to influence others or rallying support on their teams, organizations or constituents. And rarely are they the best person to train others based solely on their experience, their knowledge and acquired skill. There is, after all a big difference between procedural knowledge and d........

The human psychic seeks self-esteem through achievement. Achievement comes from planning, prioritizing, and executing activities that have meaning to you. The planning and prioritizing process is formally called goal setting which can sound trite because we hear it mentioned so often.  Even though you may intellectually understand the need to set goals, until you actually set a goal, write it down, and plan out the steps to achieve that........

This presentation will look at the state of leadership today, why it is where it is and then provide a path for improvement. 

In this webinar, you will learn how to use some of the most popular functions in Excel. This includes: Relative formulas, Absolute Formulas, IF, And, Or, Vlookup, Hlookup, Match/Index, Sumif, Countif, Averageif, Sumifs, Countifs, PMT, Networkdays

Directors and Managers today are continually challenged in managing their union workforce. It remains extremely important for them to have and utilize their available tools and learn new tools, in order to effectively manage their employees. The information presented in this webinar will save time and money for your organization as Managers will perform more effectively, as they embrace positive employee and labor-management relationshi........

Learn various functions in Microsoft Excel to manipulate data and ultimately select a scenario with the best possible outcome. Data manipulation skills using Excel functions can help you avoid replicating worksheets resulting in costs saved on time and labor. The advanced functions can also help in comparing different scenarios and extrapolate trends based on existing data. In just 75 minutes you will learn What-If Analysis tools includ........

No matter what business you are in, you must be able to understand customer's expectations, even when they cannot articulate them easily. Whether internal or external, we must meet the expectations of our customers to be successful. Explore some simple tools and approaches to digging out what's missing for customers. You can apply these principles to your existing target market and integrate this into your ongoing strategic planning and........

Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is essential to un........

Branding is for customers and prospects, right? Wrong! In fact, employees can be your most powerful brand ambassadors if your employee value proposition is clearly felt on a daily basis in the workplace.  You will be able to attract and retain the best talent in the marketplace by taking the time to clearly articulate and represent a strong internal employment brand. Log onto this webinar to learn how to develop your internal employment........

Everyone wants to feel acknowledged and empowered. Being assertive in the workplace is a frequently misunderstood concept as there are many of us who confuse assertiveness with being aggressive and domineering. Assertiveness is a skill regularly referred to in social and communication skills training. Being assertive means being able to stand up for your own or other people's rights in a calm and positive way, without being either aggre........

Demographics are changing rapidly in the business world and sometimes there are communication challenges related to this fact. People from different races and cultural backgrounds may have significant differences in values and how they interact. These differences, and the way they are handled or mishandled, can positively or negatively impact communication and business results. Racial bias, whether real or perceived can be a huge profes........

This Bank Secrecy Act (BSA) training program will explain how to train your frontline staff to ask BSA questions. It will cover Currency Transaction Reports (CTR), Monetary Instrument Log, and Suspicious Activity Reports (SAR) scenarios and questions, and much more.

Unintentional workplace retaliation is more and more common AND expensive in workplaces today. And it is true that the truth of the original claim of harassment or discrimination doesn't really matter. It could be found to be baseless or even fabricated yet the claim of retaliation is upheld. This can be so frustrating for supervisors, managers, any "person in a position of power," as they are still liable for taking any action deemed r........

In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.

Companies find Performance Management more important than ever before. There are sophisticated software tools to aid managers and HR professionals to execute more effective annual performance reviews. Even with advanced technology, managers and employees often dread this annual ritual. The best performers often find it the most frustrating and even de-motivating aspect of their jobs. Over reliance on technology to cope with the increasi........

In today's fast-paced, high-tech, competitive business environment, analytics, data visualization and Business Intelligence (BI) are the hot topics many firms and professional recruiters seek. Increasingly, organizations of all sizes are seeking to take advantage of the vast data available to them to identify previously undiscovered insights and gain competitive advantages. The premier tool for this is MS Power BI - Excel's big brother ........

Do communication challenges ever get in the way of your business as a C-level leader, director, project manager or technical person? Do you feel frustrated when it is hard to get needed information, negotiate between perspectives that are in conflict or collaborate effectively with others on a stressful project? In today's marketplace, we a high level of communication accountability is required for success. There are too many online rev........

Networking for Mutual Benefit is not about 'gripping and grinning' and collecting business cards. It's not about asking for a job or selling your stuff. When done properly and with an honest intent to first create a connection that can develop into a professional and/or personal relationship, Networking for Mutual Benefit is rewarding and successful for all life activities including career transition and business.

Meetings are extremely expensive when you consider the total costs, commute time, prep time, waiting, being off the job and other opportunity costs. The more people involved the more the real expense skyrockets. It pays to make them productive!

Outlook is a powerful productivity tool and if you are using it only for email and for keeping track of meetings and appointments, about 80-85% of the power of Outlook is unused. You paid a great deal for the privilege of using Microsoft Outlook - why not wring every dollar you can out of it?  Microsoft Outlook is not just a piece of software but a powerful program to put you in control of your workday. The greatest efficiency is gained........

Are your meetings inspiring or dull and draining? Do members question the need for or amount of time spent in meetings when their REAL work will be waiting for them later? What about all that silence? Why is it such a struggle to get people engaged and willing to offer the expertise you know is around the table? Are important decisions left unmade due to lack of time or attention to administrative details that could be handled somewhere........

In today's TNT - Time-Numbers-Technology - driven & distracted world, professionals must bring their most complex and creative ideas and skills, insights and strategies to the world of hi-tech and human touch. Also critical is having a 4A workplace environment that fosters Authority, Autonomy, Accountability, and Accessibility. Learn to identify 4A boundaries and to build 4A bridges. Are you ready to create an open, less status-driven "........

One of the most critical areas of employee relationships and one of the biggest challenges management faces today is conducting effective performance appraisals and determining appropriate merit increases. Learn to give performance appraisals that help motivate employees to achieve goals and increase their value to the organization. Since both managers and employees often view performance appraisals with anxiety, attention is given to p........

In this webinar you will learn how to make effective decisions and solve problems using critical thinking and simple, practical tools. You make decisions and solve problems every day. Learn how to apply critical thinking techniques to these activities. Every organization must be nimble when solving new and recurring challenges; and everyone within the organization must be able to use critical thinking and creative problem solving to tak........

Do emotions or interpersonal challenges ever get in the way of your productivity as a manager/analyst/project manager/technical person? Do you feel frustrated when it is hard to get needed information, negotiate between perspectives that are in conflict or collaborate with others on a stressful project?  In today's marketplace, you need to be technically and emotionally intelligent. Perhaps you have all the technical preparation you nee........

I posted it online can I be fired for that comment? Some employees depending in their position may have more rights than others as to what they post online. Some employees based upon content may have more protection. Does the law distinguish between online vs offline conduct? How is cyberbullying view under the law? Training in this area may be the more effective way to reduce incidents of social media postings that harm employees and t........

Managers and supervisors can create the workplace they want, where focused, motivated, and self-directed employees want to come to work, develop, and grow. They must learn to coach to get these results. Coaching is an employee-centered and time-focused process. It helps bosses at all levels create a realistic prescription for change, using tools, experience, guidance, career-path mentoring, and continuing support. Employees can be both ........

A winning team will out produce any individual and most other teams. There is an amazing strength, resilience and ability to perform at heroic levels when a quality team is in synch and working together. A good team will improve your results far beyond anything you try to accomplish alone.

Managing projects can be a big headache sometime; well, our Webinar is the perfect prescription! Our Webinar will provide the best practices of managing projects - you will receive tools, techniques and best practices to enable you to more effectively manage the projects you are assigned successfully - on time and on budget. We will facilitate better understandings of process and project documents - including scope statements, communica........

In this comprehensive webcast, Excel expert David Ringstrom, CPA, teaches you how to push the boundaries of Excel pivot tables. David demonstrates how to: add even more interactivity to pivot tables by grouping data in various ways, extract data easily from Microsoft Access, create simple macros that can resolve the most frustrating aspects of pivot tables, determine the number of duplicates in a list, reap the benefits of Excel's Slice........

In today's business environment, four generations work side-by-side, each with different attitudes and expectations about their jobs, careers, and contributions to their employers. Businesses need to create and deliver a value proposition to bring out the best from workers in Generation Y ("Millennials") and Z, especially since they are becoming increasingly dependent on younger talent while continuously losing older talent to retiremen........

Leadership is the ability to influence attitudes and behaviors. It requires a willingness to commit to achieving results and a passion to guide, direct and coach.

Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior CAN be manipulated reducing the likelihood of these occurrences. To work with these challen........

During this one-hour webinar training session, Dr. Steve Albrecht, co-author of Ticking Bombs, one of the first business books on workplace violence, provides realistic and practical tools to help all employees with customer or taxpayer-contact jobs to better deal with angry, entitled, or threatening people, either over the counter, over the phone, or in the field. He focuses on recognizing warning signs in troubled or troubling employe........

If you work with data, you're likely already familiar with common frustrations with Microsoft Excel like size limitations and manually entering data from multiple sources. Luckily there are two Microsoft tools - PowerPivot and PowerQuery - that solve ALL of these issues, right inside Excel. No Access databases or IT department help needed. With imports of 1-million-plus rows of data sets from virtually any source and the ability to save........

As enterprises have been growing far and wide, often international in scope, we find ourselves as executives and managers with our talent spread farther and farther, often at dozens and hundreds of locations. How do we 'get a better handle' on all this?

Today's always on, TNT - Time-Numbers-Technology/Transition - Driven & Distracted World can breed tension and conflict. Discover the Four Angry "I"s and the Stress Doc's "Four Faces of Anger" Model for transforming anger, rage, and conflict into productive dialogue and conflict resolution. Learn and practice skills and strategies for: 1) disarming power struggles by asking trust-building, "good questions" 2) providing and receiving all ........

Social Media are not just for marketing.There are many benefits to using social media as business tools in many different areas of businesses. Understanding the possibilities and your audience are the first steps. Then focusing on the right message and being committed can provide real value from using social media as business tools. In this class we will discuss the possibilities, deciding on the audience, various social media sites and........

This webinar will help you gain insight into how to build a compassionate workforce one generation at a time. Many organization are challenged with how to manage a culture with multiple generations. For the first time in our history organization have five generations in the workplace. So the questions is how do you build a culture that embraces all generations?

As part of dealing with others, you need to convince them with your ideas, while at the same time understand their concern and point of view. As a result, managing conflicts efficiently is a skill everyone must have. Each of us has a preferred style for resolving conflicts influenced by our personality and experiences dealing with situations in the past. However not all conflicts situations are the same. If you were to limit yourself to........

The nature of the rules governing how men can relate to women are changing. What can you now safely say at work? What can you safely do? What should you not say or do? What is constitutes harassment?  Can you ever say to a co-worker or client, "That dress looks nice on you." or "You look good, like you've lost some weight"? We still need to relate between the sexes to optimize business results. Come learn what the new rules are and how ........

How can you resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support? Adjusting your management and personal styles to complement the culture of your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity. Utilizing extensive practice in the principles of emotional intelligence, Successfully Managing ........

Managers and Supervisors are taken to task everyday in managing their Non represented employees. It is important for them to learn the Initial warning signs of Union Organizing long before a Union gets the appropriate number of signed Authorization Cards and the NLRB Conducts a secret Election. Learn here the best Election is the one??that is never held . This course will delve into the 20 + Initial Warning Signs of Union Organizing, Wh........

Everyone wants to feel acknowledged and empowered.Being assertive in the workplace is a frequently misunderstood concept as there are many of us who confuse assertiveness with being aggressive and domineering. Assertiveness is a skill regularly referred to in social and communication skills training. Being assertive means being able to stand up for your own or other people's rights in a calm and positive way, without being either aggres........

Microsoft Outlook is a crucial piece of your productivity puzzle. You start and end your day in the program and learning to be a more efficient user pays huge dividends and helps you complete your task list in record time. This webinar literally lightens your workload as it teaches you advanced techniques for simplifying the planning and processing of tasks. As you become a savvy user of advanced features of Outlook, you will dispose of........

True or false? Before the first quarter hour is over in a typical presentation, people have usually checked out. Absolutely, true. If keeping someone's interest in our training or presentations were a business, we'd have at least an 80% failure rate! In this day of adult attention spans that mimic that of four-year-olds, research reminds us to "hook" and continually engage our audiences emotionally with images they can relate to immedia........

In a TNT - Time-Numbers-Technology -Driven & Distracted World, as a leader, focusing and holding people's attention is critical. More than ever, it's not what you say but how you say it in a manner that directs and engages, if not captivates. And can you do this without always playing the authority trump card? Which leads to two vital questions: Are You Being Heard or Just Making Noise? Do you exercise the Triple "A" of Personal & Organ........

Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior CAN be manipulated reducing the likelihood of these occurrences. To work with these c........

Learn How to Handle Difficult Conversations and Minimize Conflict and Tension Every workplace experiences conflict, confrontation, and controversy. No one enjoys tackling the touchy topics; but, an attitude of avoidance leads to misunderstanding and decreased productivity. Your employees will always have differences of opinion; however, if these differences are not handled in a positive manner, your people will experience anxiety, bruis........

Employees need to get along to be able to function and do the required work. This doesn't mean they need to love each other or even like each other, but they must know how to co-exist. Managers and supervisor need to know how to use conflict resolution tools, to run individual meetings with warring employees, then know how to bring both employees together to facilitate a meeting that creates ground rules for their future success. The se........

Gain the insights and skills to know where your business stands today and where it's heading tomorrow. In today's unpredictable business environment, strategic leadership is not just for top management alone. It's for: Managers who want to increase their competitive advantage by anticipating their customers' priorities, needs and expectations Managers who want to distinguish operational data from strategic data, creatively develop sourc........

In a 24/7, rapidly changing, always on, "do more with less" world, not surprisingly, individual stress and interpersonal tension can influence the organizational climate, communication, and coordination. The challenge becomes sustaining resilience and morale while forging cooperative and productive working relationships and partnerships. How does a team or a community harness this unpredictable energy to generate a "Helmet's Off" atmosp........

Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, supervision, and workplace environment many variables that affect human behavior CAN be manipulated reducing the likelihood of these occurrences. To work........

There are many factors that are changing today's workforce. We have a multi-generational workforce to include 5 generations in the workplace. For example the workforce is aging with baby boomer leaving with institution knowledge and millennial's entering the workforce with minimum work experiences. Many organizations are faced with how to leverage the different generations within the workforce. With the workforce comprised of 5 generati........

No matter what business you are in, a dashboard is a critical tool in your communication armoury and as with any communication tool, presentation is everything. Although there are many tools that can be used to create a dashboard, Excel is commonly used due to it's power, it's flexibility and the fact that most people have it installed on their computer.  This training focuses on what you need to know to create an interactive profession........

Excel "Tools of the Trade" are the hidden, but incredibly useful tools on the Excel ribbons that can be summarized as Excel's "Best Kept Secrets". If you are handling large spreadsheets and large data, then attend this webinar!

Whether you need to calculate loan repayments, generate a profit-and-loss account, solve maths or engineering problems, in fact, think of any scenario that involves addition, subtraction, division or multiplication of numbers and you'll find that Excel is the best tool for the job. Functions are built-in formulas that have been programmed to perform a specific calculation. They range from the simple such as SUM and AVERAGE (used to calc........

Sales is a demanding and complex job. Today rolodex files and piles of business cards are replaced with digital information on potential and existing clients. Even though the information is now digital, keeping track of all details can still be overwhelming. Simplify the process by using the sales features of Microsoft Outlook. When you become a savvy user of the sales features of Outlook, you will have more time to focus and think stra........

Take control of your time...and get control of your entire work day! The speed of everything has changed. Are your time management skills up to the challenge? Do you put off more today than you can ever accomplish tomorrow...exhaust yourself by 4:00 p.m. with only a fraction of your work done...see yourself as a decision maker who never gets around to making decisions...dread the next business meeting-or worse, going back to your desk t........

LinkedIn has become much more than a career transition tool. When used properly LinkedIn is a powerful business tool. In this webinar, we will explore who should be using LinkedIn as a business tool as well as the three activities you need to execute on LinkedIn to create real business value. Attendees of this webinar will be exposed to ideas and best practices which when adopted can provide the framework for using LinkedIn as a busines........

Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior CAN be manipulated reducing the likelihood of these occurrences. To work with these challen........

In a 24/7 always on, TNT - Time-Numbers-Technology - Driven-Distracted World, filled with change and uncertainty, to build personal-professional resilience we must rapidly identify stress "smoke signals." Also vital, is understanding the individual and organizational characteristics that facilitate burnout, as well as the burnout battlefront stages. Then, let the Stress Doc's "Get FIT" - FUN-Interactive-Thought-provoking - program provi........

If you're like millions of other business professionals, you probably use Microsoft Outlook every day to manage your email, calendar and to-do's. It's available for Windows, Mac, mobile and there's even a web version. So there's no excuse not to be organised. Or so the theory goes. The reality is email overload, missed deadlines and calendars so full you have no room to breathe.  For many people, managing their email, their calendar and........

One of the most critical areas of employee relationships--and one of the biggest challenges management faces today--is conducting effective performance appraisals and determining appropriate merit increases. Learn to give performance appraisals that help motivate employees to achieve goals and increase their value to the organization.  Since both managers and employees often view performance appraisals with anxiety, attention is given t........

The new century demands fresh management and leadership techniques. This webinar introduces you to discretionary effort principles of engagement and combines the instruction with Microsoft Outlook. You are getting the best techniques to update your management techniques with a technology focus. 

Social Media are not just for marketing. There are many benefits to using social media as business tools in many different areas of businesses. Understanding the possibilities and your audience are the first steps. Then focusing on the right message and being committed can provide real value from using social media as business........

In today's diverse, always-on, TNT - Time-Numbers-Technology - Driven & Distracted World, three performance-communication-relationship-building pillars often determine leadership success: Are you courageously developing and passionately projecting your unique energy and experience, strengths and skills? Are you truly "being he........

Gain the insights and skills to know where your business stands today and where it's heading tomorrow. In today's unpredictable business environment, strategic leadership is not just for top management alone. It's for: Managers who want to increase their competitive advantage by anticipating their customers' priorities, needs,........

Most people find it challenging enough to work well with even ONE boss. But if you're working with two bosses -or MORE - the challenge may seem nearly insurmountable. Dealing with the workload is tough, but now you've also must manage multiple communications styles, sets of expectations, schedules, projects, and more. This can........

You'll learn the basics of creating and using Excel pivot tables in this valuable webcast presented by Excel expert David Ringstrom, CPA. Pivot tables allow you to create reports from complex data simply by using your mouse. Pivot tables have a few nuances that can trip up the unaware user, so David points out the traps and sh........

Value Stream Mapping (VSM) is a pictorial flowchart method used to illustrate, analyze and improve steps required to deliver a product or service by using a system of symbols to represent various work activities and information flows. Flowcharts are analyzed using Critical Path analysis and Process Reliability Modeling to dete........

How can you resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support? Adjusting your management and personal styles to complement the culture of your workgroup and your company as a whole can be the catalyst that motivates your teams to heightened........

Change is inevitable. But when changes are made, many employees lack the broader knowledge of why new systems and structures are necessary. As a result, frontline managers and human resources professionals must partner together and help organizations lead and manage change. This case-study-based seminar will prepare managers r........

No matter what business you are in, a dashboard is a critical tool in your communication armory and as with any communication tool, the presentation is everything. Although there are many tools that can be used to create a dashboard, Excel is commonly used due to its power, it's flexibility and the fact that most people have i........

Learn how the most innovative companies are attracting and retaining early talent. You have heard it before, those Millennials want to rise fast, a work life balance, feedback and seat at the table. But have they earned it maybe not. But wait, they are 80+ million strong and they are not going away. They out-number the Baby bo........

Organizations can be proactive and avoid process issues or reactive resulting in wasted time and resources trying to determine root causes. The Ishikawa Fishbone Diagram (IFD) is one of seven powerful Quality Management Tools (1. IFD, 2. Check Sheet, 3. Control Chart, 4. Histogram, 5. Pareto Chart, 6. Scatter Diagram, 7. Stratification - ........

In this webinar, you will learn about Excels own set of features, tips and tricks that we all eventual learn after years of trial and error. But you need to be efficient NOW, not later! Don't skip this class because the nuts and bolts of the Excel user-interface is explained clearly and precisely. With this info-packed webinar, you will f........

Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect ........

Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is ess........

As enterprises have been growing far and wide, often international in scope, we find ourselves as executives and managers with our talent spread farther and farther, often at dozens and hundreds of locations. How do we 'get a better handle' on all this?

Take control of your time..and get control of your entire workday! The speed of everything has changed. Are your time management skills up to the challenge? Do you put off more today than you can ever accomplish tomorrow...exhaust yourself by 4:00 p.m. with only a fraction of your work done..see yourself as a decision maker who never gets around to making decisions..dread the next business meeting or worse, going back to your desk to se........

Excel expert David Ringstrom introduces you to macros-one of Excel's most powerful features-in this valuable presentation. David explains how to create macros, how to use Excel's Personal Macro Workbook, how to manage macro security prompts, and much more. After participating in this webcast, you'll be prepared to begin utilizing macros immediately.

Why is simplicity so crucial to every workplace and everyone who works? Why can and must simplicity be so disruptive? Simplicity really matters. And we need you to take a stand for it. "Simpler for whom?? is one of the most pressing questions that all workplaces will face in the coming decade. A disruptive revolution is now flooding over from the consumer world into the world of work."  All that remains: Will HR, IT, business units, and........

Your employee retention rates will be much greater with engaged employees. An engaged employee will be far more productive than one who has checked out. Management needs to learn how to keep high potential employees and keep them engaged. The most common way to learn whether your staff is engaged is through surveys. If they are not engaged it is important to find the root cause and take corrective action. In order to get to the root cau........

We've seen it (and participated in it) many times: We're discussing something important and suddenly people are getting excited, raising voices, dropping out or going at it aggressively. Any hope of a solution disappears. People dig in, quit listening, and slug it out verbally. What's happening? How do we prevent these damaging exchanges? Conflict is a natural part of communication especially during change. As you work with others, conf........

Executive Assistants today are called on to perform duties well beyond the administrative. They need leadership skills to manage a wide range of executives, managers, and their complex activities. Some have a team of their own. They must be knowledgeable about the business, the strategies and goals of the organization and how ........

There are at least four generations employed in workplaces today. Each generation has its own characteristics, values, attitudes toward work and preferred communication style. Each brings its own set of skills, goals, and attributes into the workplace. Effectively supervising a group of mixed generations requires a respect and........

This webinar will cover the value that mentoring can have on your organization's career development efforts. In this webinar, you will learn about the business case for implementing a mentorship program within your organization and the tools and tips that successful mentorship initiatives should exemplify.

As the pace of life accelerates, people everywhere are scrambling to find effective solutions to the constant time pressure they face. As the only individual on earth designated by the U.S. Patent and Trademark Office as "The Work-Life Balance Expert" Jeff Davidson delivers a captivating presentation on having more Breathing S........

Conflict is always with us. Everyone has opinions, and some are very strongly held. Whenever a group gets together to work on a project, solve a problem, or improve a process, these differing opinions bump up against one another. And this is good! Arguing passionately hones the ideas until the best one(s) emerge. Problems aris........

During this session, Bill Jensen will share the secrets and crucial trends he's learned from leaders across the world. Not only will Bill share top research findings that are a roadmap for the future, as well as practical How-To tips - he'll also facilitate our own exploration and discussion about the future. We are the frontline leaders ........

There's the famous saying, "A Picture is worth a thousand words". Well, that is very true in Microsoft Excel. A chart can really show the meaning of large amounts of data much better than looking at the actual data can. This webinar will be all about creating and managing different types of charts in Excel. Everybody at work is always loo........

Listening is an important skill that has many benefits. Those that can listen and ask great questions have a tangible edge over those that can't. They learn from what they hear. They show people that they are interested in what they have to say. They gain insights from the opinion of others. They are able to find out how others perceive things, their individual needs, desires, and motivation. These are great assets if you happen to be a........

This is an era of belt-tightening where shrinking budgets are part of a long-term, not a cyclical, phenomenon. Many managers today are asked and expected to do more while not being afforded any greater organizational resources; such efforts can take their toll. Learn breakthrough processes in managing multiple priorities, including the mu........

Have you ever wondered what it takes to be the leader others choose to follow? The answer is CONFIDENCE and CHARISMA that comes from competence and leadership know-how. With the real help-not just theory- techniques taught in this webinar, you can create an authentic, captivating and compelling presence that is solid and firm ........

Don't be afraid of macros - learn how to create and use them. When you find yourself repeating actions in Excel - whether it's a five-step sequence you use when formatting a certain cell type or the 30 steps you use when you sort, filter, and print multiple worksheets once a week, the possibility exists that you can automate t........

Work from home policies and fully remote companies are becoming more of a norm in the tech industry. Various studies have shown that it is more difficult to get virtual teams to bond, harder for informal leaders to emerge, tougher to create genuine dialogue, and easier for misunderstandings to escalate. Leaders must deal with an array of cultural issues that can include differences in business protocol, decision-making, dealing with aut........

There are a myriad of environmental regulations that affect all types of businesses. These range from hazardous waste management, air pollution control, storm water control, disposal of batteries and disposal of light bulbs.

For almost 2500 years, observers of human behavior noticed that humans fell into a pattern of four basic personalities. In the last hundred years, science validated these observations and built upon that to give us the understanding we have today. Your personality type drives each and every action you take and interaction you have from th........

It's becoming increasingly clear: unity or divisiveness starts at the top! Today's challenge in our 24/7, diverse, and TNT -Time-Numbers-Technology-driven and distracted world is:  a) to capture people?s attention.  b) speak to their heads and hearts, spirits and souls. c) create a platform where folks can truly engage with one another wh........

This session will define and describe the principles of leadership. We will also provide examples of leadership styles that will allow the participants to determine their own style as well as the styles of their managers, peers, and subordinates. We'll discuss how situational leadership can be an effective leadership style in today's dynamic business world and will show how to use this importance style and tap into one's "emotional inte........

This program will shed light on the true cost of living in a technologically-driven and distracted world. Every day examples include: late night gaming or texting and disruptive sleeping texting and surfing instead of working "time urgency syndrome" - not enough hours in the day and believing you must be in contact tuning out family members or colleagues by burying one's head in a gadget  increased avoidance of face-to-face communicatio........

In this webinar you will learn how to make effective decisions and solve problems using critical thinking and simple, practical tools. You make decisions and solve problems every day. Learn how to apply critical thinking techniques to these activities. Every organization must be nimble when solving new and recurring challenges; and everyo........

Gain the insights and skills to know where your business stands today and where it's heading tomorrow.In today's unpredictable business environment, strategic leadership is not just for top management alone. It's for: Managers who want to increase their competitive advantage by anticipating their customer's priorities, needs and expectations Managers who want to distinguish operational data from strategic data, creatively develop source........

Your professional image is the set of qualities and characteristics that represent perceptions of your competence and character as judged by your key constituents (i.e., clients, superiors, subordinates, colleagues). People are constantly observing your behavior and forming judgements about your competence, character, and commitment. It is important to distinguish between the image you want others to have of you and the image that you t........

Learning how to use efficiently use Excel is so critical in many of today's office jobs. Many people know the basics of Excel.This webinar will show you how to use some of the advanced functions of Excel to really help get the most out of your data be more efficient, and get the information that you are looking for. This webinar is for someone who uses Microsoft Excel on a regular basis, and wants to be more efficient in using the progr........

The iPad is at last being treated as a serious business tool. Rather than carrying 2 devices, many users are choosing to trade-in their laptop and go iPad-only. One of the keys to being a productive mobile worker is learning about the features of the built-for-mobile version of Microsoft Office. In this session, you'll learn how to access........

In today's intense 21st century work environment, it is not enough to just be a good manager. Success for managers demands being a leader as well. You were undoubtedly promoted to a manager because of your ability to produce stellar results on all previously assigned tasks and projects. When promoted to manager, you took on the challengin........

Have you looked at how your company develops strategy lately? Is your organization poised to implement strategies that create value, generate growth and result in profits? Who thinks strategically in your firm? Strategy formation and strategic thinking have evolved...make sure your strategic thinking skills are keeping pace. You need to k........

If you work with data, you're likely already familiar with common frustrations with Microsoft Excel like size limitations and manually entering data from multiple sources. Luckily there are two Microsoft tools- Power Pivot and Power Query-that solve ALL of these issues, right inside Excel. No Access databases or IT department ........

Many managers begin their tenure with no previous managerial experience or training. One day you're a highly competent person and the next day you're in charge of at least one other person and are at a loss. To make things worse, you're often told to continue all your previous work while you "manage" your team. Unfortunately, ........

The war for Leadership top talent still rages across all industries sectors despite staff reductions across the board, but the question remains. How do technical contributors from Engineering, Construction, Professional Services,Consulting and Technology companies make a successful transition to become great leaders. Learn the........

Losing valuable employees to a competitor is tragic. As the economy improves and jobs become plentiful, more employees will be thinking the grass is greener on the other side of the fence. This webinar shows you how to stop their exit, saving you hiring and training costs while preserving your intellectual capital. Keep the Grass Watered ........

If you are using Outlook only for email and for calendar appointments and meetings, you are leaving about 85% of the power of Microsoft Outlook untouched and untapped. Attend this webinar, learn to use Outlook to the fullest extent and you'll be on the path to greater productivity and achievement. Don't discover the benefits of advanced O........

LinkedIn has become much more than a career transition tool. When used properly LinkedIn is a powerful business tool. In this webinar, we will explore who should be using LinkedIn as a business tool as well as the three activities you need to execute on LinkedIn to create real business value. Attendees of this webinar will be exposed to ideas and best practices which when adopted can provide the framework for using LinkedIn as a busines........

Do you feel you are drowning in email with no end in sight? Is managing your Inbox a full time job? Sign up for this webinar, Email Survival Skills, and learn how to survive the heavy load of tasks or the constant stream of trivia that arrives via email. You will gain insight into how to work from a clean Inbox and how to reduce what flows into your Inbox while expediting email processing. Outlook provides many Inbox features that can h........

Have you looked at how your company develops strategy lately? Is your organization poised to implement strategies that create value, generate growth and result in profits? Who thinks strategically in your firm? Strategy formation and strategic thinking have evolved...make sure your strategic thinking skills are keeping pace. You need to k........

Whether you need to calculate loan repayments, generate a profit-and-loss account, solve maths or engineering problems, in fact, think of any scenario that involves addition, subtraction, division or multiplication of numbers and you'll find that Excel is the best tool for the job. Functions are built-in formulas that have been programmed to perform a specific calculation. They range from the simple such as SUM and AVERAGE (used to calc........

A recent article published in U.S. newspapers: "Dreamer's aren't giving up after DACA decision," by Karlita Cruz is exactly what Americans ("Unitedstatesians") need to understand. "I am not leaving. I have paid taxes and contributed to this country for years," she emphasizes. Indeed, if she were deported, as President Donald Trump dictates, where would she go? Well, she would return to Knoxville, Tennessee, where she grew up. I can rela........

In today's workplace, it isn't enough for your managers, supervisors and professional staff to be smart; what's required is to have emotional intelligence (EQ) - the ability to manage effectively emotions and behavior; navigate the social complexities of the workplace; and make the right decisions that will achieve positive results. There are extraordinary benefits to boosting emotional intelligence in your organization. With a greater ........

Managing projects can be a big headache sometimes; well, our Webinar is the perfect prescription! Our Webinar will provide the best practices of managing projects - you will receive tools, techniques and best practices to enable you to more effectively manage the projects you are assigned successfully - on time and on budget. We will facilitate better understandings of process and project documents - including scope statements, communic........

We are all under more stress today than ever. Co-workers, employees, customers, our managers, or friends and family are under stress. Some people don't handle stress well, which adds to the stress of those around them. Working within an organization, the work environment itself may cause additional stress associated with the physical setting, workload, bureaucracy, and difficulties presented by others. We know stress is not good for us.........

No matter what business you are in, a report is a critical tool in your communication armoury. As with any communication tool, presentation is everything. Get it right and it offers the reader (typically a CEO, shareholder or Project Manager) a valuable insight into the Key Performance Indicators (KPI's) upon which a business or project i........

How to unleash the power of accountable communication to stop the blame game, banish excuses and boost productivity. A single, powerful factor separates super-achieving teams from those that throw around phrases like 'not my job' and 'nobody told me': Accountability. Humans are more creative, more responsive to challenges, and more capable of serving the needs of others when they are held accountable. Great supervisors have a unique tal........

Developing your believability grows you and your organization, creates a positive competitive edge, confidence, credibility, reputation and increases your profitability. Without believability, there are 100% lost opportunities. Believability is probably the most significant action that you can cultivate that will make a dramatic differenc........

Social Media are not just for marketing. There are many benefits to using social media as business tools in many different areas of businesses. Understanding the possibilities and your audience are the first steps. Then focusing on the right message and being committed can provide real value from using social media as business tools. In t........

Work from home policies and fully remote companies are becoming more of a norm in the tech industry. Various studies have shown that it is more difficult to get virtual teams to bond, harder for informal leaders to emerge, tougher to create genuine dialogue, and easier for misunderstandings to escalate. Leaders must deal with an array of cultural issues that can include differences in business protocol, decision-making, dealing with aut........

Google Suite (G Suite) is the business version of what many refer to as Gmail. However, the functionality is far greater than most Gmail users would imagine. Beyond email G Suite includes dozens of business functions including a full featured calendar, Contacts, Google Drive, Groups, YouTube Channel(s), Google Voice, Google Plus, Hangouts, Sites and nearly 100 other applications built into G Suite. Understanding the basics of G Suite ca........

Briefly outline of obstacles to innovation in larger organizations. Present disruptive approaches to overcome them by building an effective and proven innovation ecosystem with specific examples including intrapreneuring, open innovation and internal corporate venturing that seek to effectively shortcut the convoluted and inflexible processes to identify and seize new business growth as well as savings opportunities. Examples lead into ........

After participating in this informative webcast presented by Excel expert David Ringstrom, CPA, you'll have the skills needed to go beyond Excel's VLOOKUP function to master complicated formulas. VLOOKUP is the function many Excel users rely on to return data from other locations in a worksheet; however, utilizing VLOOKUP isn't always the most efficient approach. David shares helpful tweaks you can implement with the revered VLOOKUP fun........

The marketplace is changing dramatically and dynamically. Few industries and individuals will be exempt. We can't avoid it, and it's fatal to ignore it. But fear and avoidance is no way to address change. We have to find and create positive outcomes going forward. That's why Laura Goodrich is so refreshing and effective. Her message can be startling and difficult to hear but her approach is compelling, hopeful and inspirational at the s........

Change is inevitable. But when changes are made, many employees lack the broader knowledge of why new systems and structures are necessary. As a result, frontline managers and human resources professionals must partner together and help organizations lead and manage change. This case-study-based seminar will prepare managers responsible for facilitating or implementing change initiatives, identify key business drivers that typically und........

If you're like millions of other business professionals, you probably use Microsoft Outlook every day to manage your email, calendar and to-do's. It's available for Windows, Mac, mobile and there's even a web version. So there's no excuse not to be organised. Or so the theory goes. The reality is email overload, missed deadlines and calendars so full you have no room to breathe. For many people, managing their email, their calendar and ........

Effective delegation is a critical factor for operational efficiency and sustained profitability of any organization in today's dynamic and highly competitive business environment. It helps in providing managers and supervisors additional quality time to find innovative ways to increase productivity and profitability. It is a vital component for any business irrespective of the stage of its maturity. The real challenge lies in identifyi........

Relaxing at High Speed embraces the notion that it is possible to find a comfortable pace at which to work and live; that there are ways to stay productive and competitive, yet remain balanced and happy. In this innovative session, Jeff Davidson will address speed-related issues, such as over reliance on personal technology, the quest for quiet, interruptions and distractions, and reclaiming your spaces.

There are at least four generations employed in workplaces today. Each generation has its own characteristics, values, attitudes toward work and preferred communication style. Each brings its own set of skills, goals, and attributes into the workplace. Effectively supervising a group of mixed generations requires a respect and understandi........

Recent advances in social technology are opening up great opportunities to build, manage and even fund events. Crowdsourcing is being used to find and share sleeping rooms, schedule ground transportation, to create event content, to review events and even to fund them. This session will cover the latest developments in this area, with demos, case studies and loads of ideas on how meeting planners and participants and improve the event e........

You've heard of Agile and your competitors are starting to implement Agile methodologies and are now getting product(s) to market faster and better than your organisation. How did they do this and why did they do it? We will discuss the basic tenants of Agile and some of the more popular frame works involved in Agile transformation. The topics will include outlines of these frame works, how the organization's change can improve producti........

This training will be an introduction and overview for Lean Six Sigma for small and medium sized businesses. We will define LSS and the benefits of using LSS. We will also introduce DMAIC and key metrics.

The ability to reason through problems and to make decisions with logic is an essential workplace tool. Critical thinking and finding creative solutions to problems enhance an employee's leadership capabilities, business results and business potential. Evaluate ideas objectively-Solve problems more effectively-Make dramatically better decisions!

The fundamental question is, "Are good leaders born that way or developed?" More and more research is validating the fact that leadership and all human behavioral characteristics have the potential to be developed. Everyone's life experience has a significant impact on their point of view, abilities and behavior. We are now ab........

The ability to reason through problems and to make decisions with logic is an essential workplace tool. Critical thinking and finding creative solutions to problems enhance an employee's leadership capabilities, business results and business potential. Evaluate ideas objectively-Solve problems more effectively-Make dramatically better decisions!

Accomplishing work in the new millennium has become synonymous with Virtual Leadership. The current competitive business environment and the changing nature of work and the workforce requires effective leadership that spans the boundaries of time and space to help employees to work together - apart. Leadership of virtual teams is not the same as leadership of face-to-face, co-located teams. Leading a virtual team is more difficult; it r........

We are all under more stress today than ever. Co-workers, employees, customers, our managers, or friends and family are under stress. Some people don't handle stress well, which adds to the stress of those around them. Working within an organization, the work environment itself may cause additional stress associated with the physical setting, workload, bureaucracy, and difficulties presented by others. We know stress is not good for us.........

All great leaders have common amongst themselves certain ingrained habits of behavior that help them separate from the pack and achieve at the highest levels. These habits are learned and developed in a very deliberate way. We will show you how.

LinkedIn has been around since 2003 and continues to grow in both popularity and business value. Today LinkedIn with over 560 million members, is owned by Microsoft Corporation and is poised to become an integral component of many Microsoft business systems. The acquisition of LinkedIn by Microsoft is considered a great opportunity for LinkedIn to become an even more powerful business application that can provide value for small busines........

In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.

Take control of your time...and get control of your entire work day! The speed of everything has changed. Are your time management skills up to the challenge? Do you put off more today than you can ever accomplish tomorrow...exhaust yourself by 4:00 p.m. with only a fraction of your work done...see yourself as a decision maker who never gets around to making decisions...dread the next business meeting-or worse, going back to your desk t........

After participating in this informative webcast presented by Excel expert David Ringstrom, CPA, you'll have the skills needed to go beyond Excel's VLOOKUP function to master complicated formulas. VLOOKUP is the function many Excel users rely on to return data from other locations in a worksheet; however, utilizing VLOOKUP isn't always the most efficient approach. David shares helpful tweaks you can implement with the revered VLOOKUP fun........

Gain the insights and skills to know where your business stands today and where it's heading tomorrow.In today's unpredictable business environment, strategic leadership is not just for top management alone. It's for: Managers who want to increase their competitive advantage by anticipating their customer's priorities, needs and expectations  Managers who want to distinguish operational data from strategic data, creatively develop sourc........

Slack is collaborative communications tool that connects teams with the apps, services, and resources they need to get work done. Millions of people around the world use Slack to bring their teams together, make sense of their work, and drive their business forward. Slack users can be members of multiple teams, keeping each team's conversations organized. Slack is accessible across desktop, browser and mobile apps. Connect your conversa........

Given the ease of receiving and viewing sexually explicit materials on cell phones, computers and social media, employers as well as employees should be concerned about preventing sexual harassment in the workplace. This workshop will focus on the serious issue of sexual harassment and how to prevent it in the workplace. It provides an overview of sexual harassment, sex discrimination its definition and the laws that prohibit it.

As more and more demands are made on everyone's time at work and as the basic mantra for every organization becomes, "Do more with less!" everyone must become more efficient. The big question is, "How do I do that? I'm already dancing as fast as I can!" The old standbys of the To-Do List, using some complicated organizing tools or 'working smarter? just don't make it in today's high-pressure world. This webinar looks at approaches which........

Are you tired of coming to the end your office hours just to find you can't leave because of unfinished work? Or a project deadline that was pushed aside for urgent demands by a manager or team members? Do you see your personal life being put on the back burner? If so, attend this webinar and learn how to pack your day with greater productivity by using the Microsoft Outlook Calendar and Tasks Folders to organize your appointments, meet........

Reducing turnover and fast-tracking new employees to productivity is a key business imperative. The reality is that about 30% of employees don't make it past their first year and it's expensive. Good recruitment and hiring can be quickly undone by disorganized poorly executed new employee orientation. And as millennials become a driving force in the workplace, they represent special opportunities and challenges. Every generation has uni........

In order to create an environment for high performing teams, many organizations are moving from managing their organization in the traditional vertical format to managing their organization in a horizontal format. The horizontal format is much more effective in building high performing teams because the organization is able to create teams that have members from various departments (cross-functional teams), which prevents a silo mentali........

Learn to properly prepare for an impact to the business for any organization. We will cover how to identify, analyze and document the events and environmental surroundings that can adversely affect the organization. You will learn how to both prepare and review the continuity planning program Areas such as IT Outsourcing and other risks will be covered. It is critical to assess the IT and Information Security risks and the effectiveness........

The speed of everything has changed. Are your time management skills up to the challenge? Do you put off more today than you can ever accomplish tomorrow exhaust yourself by 4:00 p.m. with only a fraction of your work done...see yourself as a decision maker who never gets around to making decisions dread the next business meeting-or worse, going back to your desk to see what voice mails and emails await you? If you're doing more and enj........

In order to create an environment for high performing teams, many organizations are moving from managing their organization in the traditional vertical format to managing their organization in a horizontal format. The horizontal format is much more effective in building high performing teams because the organization is able to create teams that have members from various departments (cross-functional teams), which prevents a silo mentali........

As enterprises have been growing far and wide, often international in scope, we find ourselves as executives and managers with our talent spread farther and farther, often at dozens and hundreds of locations. How do we 'get a better handle' on all this?

Meetings are extremely expensive when you consider the total costs, commute time, prep time, waiting, being off the job and other opportunity costs. The more people involved the more the real expense skyrockets. It pays to make them productive!

You control what people think of you. It is developed by your brand personally and organizationally. What and how you deliver your brand is vital. Your reputation is the summation of your brand, what you deliver and how people perceive you. Ultimately people will make judgements based on your behavior. Your future will be determined by how effectively you are then able to influence people and yourself. To a large extent you control your........

LinkedIn has been around since 2003 and continues to grow in both popularity and business value. Today LinkedIn with over 560 million members, is owned by Microsoft Corporation and is poised to become an integral component of many Microsoft business systems. The acquisition of LinkedIn by Microsoft is considered a great opport........

Managing projects can be a big headache sometimes: well, our Webinar is the perfect prescription! Our Webinar will provide the best practices of managing projects - you will receive tools, techniques and best practices to enable you to more effectively manage the projects you are assigned successfully - on time and on budget. We will facilitate better understandings of process and project documents - including scope statements, communic........

Gain the insights and skills to know where your business stands today and where it's heading tomorrow.In today's unpredictable business environment, strategic leadership is not just for top management alone. It's for: Managers who want to increase their competitive advantage by anticipating their customer's priorities, needs and expectations Managers who want to distinguish operational data from strategic data, creatively develop source........

Based on the new book, The Leadership of One by Karla Brandau and Douglas Ross, this presentation teaches the critical skills of discretionary effort leadership so managers become the person people CHOOSE to follow, not HAVE to follow because of their place on the organizational chart. Discretionary effort is the level of effort people could give if they wanted to but many work only at the minimum required to get a paycheck. Whether or ........

One of the most critical areas of employee relationships--and one of the biggest challenges management faces today--is conducting effective performance appraisals and determining appropriate merit increases. Learn to give performance appraisals that help motivate employees to achieve goals and increase their value to the organization. Since both managers and employees often view performance appraisals with anxiety, attention is given to........

How can you resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support? Adjusting your management and personal styles to complement the culture of your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity. Utilizing extensive practice in the principles of emotional intelligence, Successfully Managing ........

This course assists engineers, architects, landscape architects, estimators and managers understand how to manage and estimate a project even though the scope of projects varies greatly. It helps them perform bids that are accurate enough so the company can have their bids accepted but still make money. We will discuss the needed qualifications of estimators. The seminar emphasizes the need for site visits. Use of different estimating g........

This highly interactive Webinar offers you and your team an array of practical tools to help you get things done in today's chaotic and constantly changing work environment. You'll learn practical techniques for making structured decisions - even under pressure - to earn buy-in from bosses, coworkers and customers. In a workshop environme........

A winning team will out produce any individual and most other teams. There is an amazing strength, resilience and ability to perform at heroic levels when a quality team is in synch and working together. A good team will improve your results far beyond anything you try to accomplish alone.

If you want people to hire you, refer you, mentor you, or listen to you - and who doesn't? - then you need strategies for building trust-based relationships inside your company and outside, too. In this webinar, Lynne will show you the 6 Stages of Trust-building and what to do and say at each stage to make great connections. We'll look at how trust gets broken and how to recover when you make a mistake. You'll learn how to figure out a ........